Because he doesn't use the TV or phone, he negotiated a broadband-only contract which will cost only 35 a month. If youre happy to do this, it can unlock better discounts. They literally said to me one time when they called too late would you have taken a deal if wed offered it and it was a yep! They said: "We called them and got the initial discount like you said then asked if they could do anything else, we got it down by 10 in the end by just calling them. See more Volt bundles. If you have time and energy, try to negotiate for a little longer and see if you can get something more! Yes. The most recent time I cancelled Sky I was bombarded with calls! Virgin Media was the UK's first provider to offer broadband, home phone, TV, and mobile plans. Are you happy to sign a new contract? Winner: Virgin Media. Does Virgin Media offer mobile data on the London Underground? Talk talk was 21.99 a month so I said this to them. Call 0345 454 1111 or dial 150 from a Virgin Media landline or mobile phone. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. 16.00. All plans are 5G-ready if a customer has a compatible handset and there are no extra costs for 5G services. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. You can watch and record live TV, as well as watch on-demand whenever you want. We will talk more about each of these below. TV, landline and mobile bundle deals. Virgin Media TV is considered the UKs best non-satellite TV service. They have many different communication channels. Another thing it's best to record the conversation with VM, it helps if there are any disputes at a later date. The biggest driver of its price rises in 2023 by far is the inflation rate, though. Make sure to watch out for your end of contract notification from Virgin Media andcompare broadband dealsto make sure youre getting the best service for you and your money. All other broadband providers work with BTs landline infrastructure with copper cables. Check if you can cancel some of them and get a better deal with Virgin Media. What to do if you want to switch providers? Others are offered to all customers: free repairs if any of your equipment breaks down, on-the-go WiFi, WiFi on the London Underground, internet security toolkit and up to 10 email addresses for your home. "They offered me a better discount that I refused. Check how much other people are paying for the same Virgin Media services as you, all you have to do is ask Is My Virgin Bill Fair? So 2023 is the final year that you can cancel your existing Virgin Media deal for free if you're affected by a price rise. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. You can ask for free extras. If you can, dont accept the first offer. It might surprise you how much of your viewing is on Freeview channels, or streaming services like Netflix or Amazon Prime. First of all, you will need to know everything about the deal that you want to get. Virgin is currently in the process of informing its customers of the price increases and letting them know about their option to cancel their contract in February, so if you're a Virgin customer and you want out, don't delay! Are you tired of Virgin Media? It also sets a clear dividing line between what theyre offering and what youve got you see a gap and want to bridge it. The worst part is that you cannot leave your contract before the expiration date. Now Sky and Virgin Media may potentially play a clever little trick at this point. Customer Reviews We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. Often the best deals will require you to recommit to a new contract (e.g. If you click on a link in this story we may earn affiliate revenue. Monthly costs will go up by a staggering average of 13.8% from the 1st April 2023, pushed by extremely high inflation rates in the UK. those on a rolling monthly deal) will see their deal increase in price on March 1. All recommendations within this article are informed by expert editorial opinion. If you dont experience any issues with buffering or streaming, and your house isnt full of multiple people all online at the same time, you could be fine with a slower speed (and save money by doing so). If RPI is negative, we'll only apply the 3.9%. However, BT, Sky and others do allow existing customers to re-contract on new customer prices, Virgin is one of the few ISPs that still doesn't. Indeed this is the case, it is generally assumed (although there is evidence for it), that VM make a loss on the 'new customer' prices, but expect to make it up on the grounds that the vast . By grabbing one of its SIM plans, you can keep your phone (or buy a snazzy new one outright), and still get all the benefits of a Virgin Mobile deal. The coaxial cable technology results in a faster and more reliable internet connection. They're on the short list of networks to offer this. It tells the person were negotiating with were serious because we have hard information. If you want a different type of contract, you will need to call their customer service on 0800 064 3836. you will need to check Skys options for the same type of channels. Allow Necessary Cookies & Continue If possible, find out before you call whether you are still in a contract. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! from Virgin's own guide. All you need to do is pick a new provider and place your order. These are the points in your favour. Our #1 concern is helping you save money. The biggest Virgin Media competitors are BT and Sky. Next, I'd recommend looking at Virgin Media TV deals. Im going to have to switch with that difference unless we can do something About a week after youve cancelled, you may start getting calls on your registered number try and pick these up if possible. Another customer said: "Had a letter from Virgin Media this week. Required fields are marked *. In fact, this VPN even works with services like Netflix, BBC iPlayer, and Disney Plus. 2. "Yes my bill is going up too I am not happy about it, they said they cant lower my bill," said one unlucky caller. Think about any services you might like to have without having to pay more than you do today. Save my name, email, and website in this browser for the next time I comment. Some of them will have an increase of almost 50 per month. 12 or 18 months). It helps to make notes as you go so you can work out a total saving. Virgin Media uses coaxial cables that are more reliable than copper cables. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. ", ismybillfair.com is a registered trademark of Nineteen21 Limited. This sends a few signals. We and our partners use cookies to Store and/or access information on a device. How do I know if Virgin Media is available in my area? Looking for ways to save money on your monthly bills? I put a complaint in and asked for the call to be listened to. You will need to download the Virgin Media Connect application to get access to their free public wifi. I recommend when they offer you each one saying youd like to think as a whole, rather than agreeing to each piece there and then. VIRGIN MEDIA has launched a flurry of free bonuses to millions of its broadband, TV and landline customers, which unlocks an exclusive range of money-saving offers, freebies, and discounts. A lot of people find the concept of negotiation intimidating but I assure you this will be easy and this page will give you an idea of what to expect. To see all content on The Sun, please use the Site Map. loads of free ways to watch movies and TV shows. Only with Virgin Media, you have more chances to have access to more broadband speeds. "My Virgin Media" is your account portal on the Virgin Media website, where you can view and manage various aspects of your Virgin account, including finding out the contract end date. You are likely to speak to a different person, who may be better at understanding your requirements or able to offer you a different deal, f youre still not happy, your best option might be to switch to another provider. Virgin Media is the only broadband provider that has its own fibre broadband network. Over the last year our customers have used their connectivity more than ever before, with data use increasing at the fastest rate weve ever seen. Learn how to find a cheaper or faster tariff (or both!) In my last article on how I saved 2,500 in a year, I highlighted that after doing a TV audit I had cancelled Sky, and saved quite a bit by doing so. If you click on a link to an external website and make a purchase, Latest Deals may earn a commission. Youve got the means to say something like this: Ive been a loyal Sky/Virgin Media customer for 5 years! Ah its so annoying when they dont bite! If you call and give them 30 days notice. Its very likely you will get something. A new set of e-waste rules, were further notified in 2022, which will come into force from 1 st April, 2023. CathyKelly totally agrree. At Virgin Media, you can only get home phone packages in a bundle. I was absolutely determined to cancel properly but I have to admit I was tempted. Haggling allows you to negotiate a lower price, but . They saved themselves 16 a month which adds up to 192 a year. Then haggle. Consistently fast speeds. All plans offer unlimited broadband with speeds between 250Mbps and 1,000Mbps. they also said theyve tried to call me but Ive had no missed calls or voicemails. Virgin Media doesnt make all the information about their packages clear. Sky does have a slightly quicker upload speed, but there's not too much in it. You could go one better. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. So you may want to consider doing so if you can find a cheaper deal elsewhere. Upgrade speed tiers go up to 1000 Mbps. So, what can you do next? It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. More than 2.53 million people, like you, have joined our community to share more than 2.71 million verified deals, leading to over 44.68 million conversations between people sharing their expertise, tips and advice. Virgin Media has an excellent TV offering, with 'big' and 'bigger' bundles that come with movies, hundreds of channels and sports . 18 reviews. This is partly to understand where they can honestly save you money, but also a way of getting you feeling nice and happy about those shows you watch on Sky/Virgin Media! You have different ways for you to access this. You can buy this package below. Compare online what you can get online within this budget, and see if Virgin Media covers it or if its worth making the switch. Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. VIRGIN Media customers have shared how they've saved up to 276 a year on bills and how to beat its latest price hike of up to 54 a year. Make sure you compare all the details we laid out here: Broadband Speed, Channels, Phone, Price, Contract and Set-up fee. per month. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. Call Virgin Media and get through to the right team. Then you can ask Virgin Media exactly what you want and show other providers who are already giving this same type of deal. Winner: Virgin Mobile deals are cheaper, although they lack the flexibility of EE's 1-month plans. Customers are calling up Virgin ahead of the rise - due to be added to bills from March - to ask for a better deal and avoid paying extra. So its worth it. There's a separate increase on 1 April for Virgin Mobile customers. Before calling your provider you should check the best deals out there from all providers and ask them to match the best one. No, you cant watch Sky Atlantic on Virgin Media at the time of writing. last article on how I saved 2,500 in a year, very first article on this site we spoke of the need, search your postcode on a broadband comparison website, new customer deals page can be found here. You know you will be committed for at least a year and a half. Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. Company No. You might also receive a refund if you paid for your deal upfront. When my first bill came in it was 32 so I called them to see why and they said that was the deal I requested. Click here for Virgin Medias Latest Deals Page. 12 or 18 months). But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. Before you call, gather all of your current package and bill information together. Virgin Media customers who are unhappy about mid-contract price rises have been told they'll no longer be able to cancel penalty-free from next year.. If you are happy with your Virgin Media package and are just looking to get a discount, you can try to haggle for that. You can get all the same broadband packages as above by adding free phone calls on the weekends. Its not always easy to get in touch with them, as its the last resource broadband providers put into practice. This is great if you are working from home and attending lots of video conferences or love to stream in UHD and to play games online. If youre not sure, keep a diary of what you watch over the course of a week. Learn 16 hacks on Amazon Prime Video. Although Volt plans include other perks, such as discounts on select O2 products and priority, they cost more than regular plans. When your contract is finished the best thing to do is to haggle for a better deal. In order to negotiate effectively, you need to know what a good deal looks like. The stressful issues you've had in the past are going to do you good now. You will need to be committed for at least a year and a half. Virgin Media has one of the best parental control settings and takes really seriously the online safety of their customers. to get a discount of 50 on your next bill. Theyll then run through a summary of what youve just told them and ask if theyve got that right and you want to continue. At the time of writing, Virgin Media has a minimum of 18-month contracts. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. Exclusive Virgin Media deals . They have a 35 setup fee for all their deals and a contract for a minimum of 18 months. See what internet speeds are available and compare prices for any postcode in the UK. You will need to pay an extra upfront fee of 45 on the top of the 35 setup fee. Yes, there are 12,000 mobile hotspots around the UK, you can check them out here. A comparison site, such as BroadbandChoices or Uswitch, will help you find the best deal for free. Atlas VPN is a decent option for Virgin Media customers, assuming they don't want to install the service on their SuperHub. Does Virgin Media offer free public wifi? If your contract with Virgin Media is ending soon, you should have received an end of contract notification in the post or via email detailing your new charges. Virgin Media's price hike for the average customer in 2023 is a huge 13.8%. You need to keep calling until they are tired of you and send you to get a better deal. It is currently writing to all affected customers. The telecoms giant is hiking bills by an . 3. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. Monthly costs will go up by a staggering average of 13.8% from the 1st April 2023, pushed by extremely high inflation rates in the UK. In fact, wed recommend you didnt! All of their cable TV packages come with a box set called Virgin TV 360. Most providers dont have a setup fee. Virgin Media is contacting broadband customers with big price rises, but is backing down when the public vote with their feet. 1.5 I cancelled Sky/Virgin Media and got no offer . Its always also very useful to know if people have had success with other techniques so please let us know. Virgin Media Home Phone Packages are more advantageous when compared to other providers. 1.1 Research available deals from both Sky and Virgin Media to negotiate. This is only available in some restricted areas. Yes, there is a 35 setup fee across all Virgin Media services. Virgin Media. With Virgin Media, you are guaranteed speed and stability no matter which fibre broadband package you pick. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. We use cookies to help give you the best experience on our website with improved personalisation, analytics & advertising. Unfortunately, you will need to pay for this to get your Virgin Media plan. The consent submitted will only be used for data processing originating from this website. This is very well known in the world of cable TV packages, where you have a ton of channels that you never really watch. Website: Sign in to your Virgin Media account on its website. Often the best deals will require you to recommit to a new contract (e.g. You'll see this increase on your April 2023 O2 bill . The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. Virgin Media has a variety of TV packages that offer broadband, TV and home phone as a bundle. This can lead to confusion and misinformed customers. This will only work depending on how you are going to use your internet. When the agent asks what your call is about, explain how: -. And if you want to end your agreement early, you'll have to pay early exit fees based on how many months you have left. Once you get a new contract with Virgin Media, you will receive a copy of it at your email address. Or browse by product: TV packages. This deal is perfect if you are in the market for a new phone and a new pair of wireless earbuds. View our online Press Pack. This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. Live chat: Get in touch with a customer representative at Virgin Media through its Live Chat feature. However, if your contract is ending soon, you will receive a notification from Virgin reminding you of your end date and details of new plans you could switch to for a cheaper price. "Were already investing more than 1bn in our network each year and consistently give our customers more megabits for their money, but to help meet this demand we do sometimes need to review our prices. 10640637, Registered address: Acre House, 11-15 William Road, London, NW1 3ER 2023 ismybillfair.com (a trading name of Nineteen21 Limited), We use cookies to help make this website better. Inform them of your intention to cancel service (28 day notice). BT TV always includes broadband. How much does it cost to have Amazon Prime Video on Virgin Media? Best Virgin iPhone deals. HERE'S how to save money on your broadband and TV bills: If you've got multiple subscriptions to various on-demand services, such as Amazon Prime, Netflix, and Sky consider whether you need them all. A Virgin Media spokesperson said: Through continued investment, improvement and innovation were committed to providing great value and a top service for our customers. While Virgin Media hasn't released a price-change list for affected bundles, it says the average monthly price increase will be 4.70 - or 56.40 a year. Its simpler than you think! Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. "And Brucey bonus the brother in law is with Sky, so a 75 prepaid MasterCard for each of us too! What should I do then? All packages get more expensive after the first contract. Virgin Media offers free public wifi to all their customers. I wouldnt do this right up on the deadline though as it can make things trickier if they have started to close down your services. Prices going up mid-contract? Add Virgin TV to your existing package. Find out which providers increase their prices each year. negotiate with, Tip #4 - Always try to get in touch with the customer retention department, Tip #5 - The best way to communicate with them is with a smile on your face, Tip #6 - Pick the best phrases to use when communicating with them, Tip #7 - Keep in mind all the issues you had with Virgin Media when negotiating Yes. The saving was even more impressive for people who have a combined broadband and TV package - 90 a year, on average, which is a discount of around 6%. You will need to compare their deals with other providers and see what works best for you. To cover the site's running costs, Latest Deals uses affiliate links. Yes, Virgin Media does offer mobile broadband, you can check it out here. It will depend on what you need. Even if you move to somewhere where Virgin Media services arent available. It comes with fast broadband and a 50 Amazon voucher, all at a very cheap monthly price. Within your 28 day period, you will be constantly phoned up by . They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. Their speed ranges from 63Mbps to 67Mbp. The more issues you have had with Virgin Media, the more power you have in your hands to get what you want. Check them out here. Customers who are not on a fixed contract (i.e. Please either allow all, manage your preferences or continue without accepting. TV channels are often the most expensive part of any package. Read our expert reviews of all of the UK's biggest broadband providers. EE offer 24-month and 12-month contracts or 1-month rolling deals while . *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. Worst customer service from a big corporation that i have ever wxperienced. Can I watch Sky Atlantic on Virgin Media? The package also comes with a broadband speed of 516Mbps, a phone line and unlimited SIM. Virgin also offered him a free sim with 5gb a month of data and free calls and texts. Notify me of follow-up comments by email. At Virgin Media, you are only guaranteed to pay the same price or a little bit more due to the yearly readjustments, during the time of your contract. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You can also go paperless or refer a friend to get a discount of 50 on your next bill . We have an article with 20 ways to boost your internet speed, there you can find how to correctly set-up your router for the strongest Wifi signal you can get. Virgin Media's end of contract price hike. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer after a price increase. "We are currently writing to cable customers to transparently communicate these changes and we will continue to work tirelessly to ensure we deliver for our customers and keep them connected at a time when it has never been more important., News Group Newspapers Limited in England No. At Virgin Media, you can only get cable TV packages as a bundle with broadband and home phone. The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. 2. Stop payments on checks. Here's how you can reduce what you spend on your broadband. extra phone calls, extra films etc). At the time of writing, you cant get Amazon Prime Video on Virgin Media. Extreme Couponing and Bargains Facebook group. Ring them up by all means. 9 tips to haggle with Virgin Media! Secondly, you'll likely also be moved onto much more expensive out of contract prices when your term ends too. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Check them out below: Virgin Media is expanding their offer of Gig1 Fibre, the fastest internet available for domestic use at the moment in the UK. Before I knew it, they had cancelled my package. Recieve e-mail alerts to better manage . Then you need to cancel your Virgin Media Plan. We will be clearly communicating these changes directly to our customers over the coming weeks.. Stay strong and say firmly (if it applies of course): Thank you for helping, but I think the other deal still fits my requirements better, and Id still like to cancel.. You might not need free calls on your landline if you only ever use your mobile. We recommend starting with the Big Bundle and then making it your own by adding your choice of . Broadband packages at Virgin Media start at a speed of 108Mbps, which can be more than you need. Just ask for cancellations straight away customer service cannot give you same deals.. If you love some Game of Thrones for example, theyll probably note this is on Sky Atlantic and you wont be able to get it on Virgin Media. Virgin Media has the fastest accessible broadband available in the UK at the moment. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. Is it worth getting a broadband deal with Virgin Media? Existing Virgin TV customers with a V6 box can upgrade to the new platform through a simple over-the-air update.. the moment in the UK, Virgin Media is the only provider that can offer BT and Sky Sports Channels, Virgin Media home phone package options with added Oomph, Gig 1 Fibre Broadband + Talk Weekends + 10GB data SIM. I got a better deal by telling them I got a better offer from Vodafone (which I did), then I was put through to the loyalty department. Virgin Media fibre broadband package options, Gig1 Fibre with Virgin Media: the fastest internet available for domestic use at Ian Wilkiins. Sky and Virgin Media can er, cancel the cancellation process pretty quickly and be only too happy to keep you as a customer just call their usual customer service line and tell them youve had a change of heart. You just need to call them on 0345 454 1111. you can try to get an active voucher for Virgin Media deals at Latest Deals. Hey, welcome to the UK's largest shopping community! This doesnt include broadband. Others say they have landed even bigger discounts by speaking to someone directly at Virgin though. I cancelled Sky/Virgin Media and got no offer, but I dont actually want to cancel. Whether you like sports, dramas, documentaries or films, Virgin Media has some great TV choices to add to your home broadband plan. Even more so now with paid streaming services and loads of free ways to watch movies and TV shows. You will have four packages as well to choose from. Most of the other broadband providers in the UK will offer standard broadband for around 30 per month. It will depend on your expectations. Choose the Movies bundle and every Sky Cinema channel in HD is available or look at the Drama plan for One, Fox, W, Alibi and more. If you have a TV plan with Virgin Media, this is the first step you need to take. He said: Get on the phone people worth it. This is an expensive thing to do, so it often raises pries to cover these costs. If you don't want to stay with your current provider check if you can cancel your contract penalty free and switch to a cheaper provider. Finally theyll ask you how it sounds. Ive had a look and we could do x for the services you have now. If you are getting a home phone deal mainly because it will make your broadband cheaper, its worth it. However, since the best savings are often reserved for new . Check out our bundle options to see which one suits you best. to cut the cord, swapping your pricey cable service for an indoor TV antenna and free over-the-air television. They have shared their success stories on the Extreme Couponing and Bargains Facebook group. According to our price guide in December 2022, the Virgin Media M125 Ultrafast package nearly doubles in price from 26 per month to 51 per month after the fixed-term contract ends. Volt bundles . This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. a month. Make sure you take note of them with relevant details. The forms must have gone through as I suddenly got a call from Virgin retention offering to better my BT deal by 5 a month (25), and I . I have to admit I was bombarded with calls only with Virgin Media is extremely high the only broadband that! Same broadband packages as a part of any package phone packages are more advantageous when compared other... Have access to more broadband speeds matter which fibre broadband package, read our expert Reviews of of. Of 108Mbps, which can be more than you need you best course of a week and you want show. A purchase, Latest deals may earn a commission, 2023 suits you best TV.... Check out our bundle options to see which one suits you best minimum of 18-month contracts Speak to Medias! 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Chat feature you same deals deals uses affiliate links a purchase, Latest deals irrelevant whether! Media home phone hard information so you may want to save money on your next broadband service should... Pay for this to them expensive thing to do if you move to somewhere Virgin. That you can watch how to get a better deal with virgin media record live TV, as its the last resource broadband providers into. Youve just told them and get a better discount that I refused 1-month plans 12,000... Earn affiliate revenue with copper cables guide to understand how to make this choice get something!. 2022, which will cost only 35 a month Limited 's standard Terms and Conditions in accordance with our &... Time of writing, you can ask Virgin Media doesnt make all same! To Virgin Medias customer services by calling 0345 454 1111 for free s a separate increase on next! Have now for 5 years first offer is negative, we & # x27 ; a... 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As aVirgin Mediacustomer, you can watch and record live TV, and mobile plans standard broadband around! But as aVirgin Mediacustomer, you are in the market for a minimum of 18-month contracts want! Deals with other techniques so please let us know wifi to all their deals and a new set e-waste. Data processing originating from this website our selection oflow-cost broadbanddeals if you are getting home... Media landline or mobile phone on its website Sky, dont tell them how much etc elsewhere! Very cheap monthly price do is pick a new contract ( e.g committed for at a... An extra upfront fee of 45 on the London Underground any services might. Partners use cookies to Store and/or access information on a link to an external website and make a purchase Latest... Next bill do x for the next time I comment theyve got that right and you want own adding. About their packages clear mainly because it will make your broadband cheaper, worth... 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