We believe reflecting on our mortality can help us lead more meaningful lives. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. I had a really bad experience today in Ross on Limestone, Pflugerville ! They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Be sure you really want what you are buying or you may be stuck with it. Nathan's voice! Just that one comment is enough to make me never go back." I'll get all the deals. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. show ID when I used the store credit. I've returned with a receipt tags on within 24 hrs of the 30 days. For further assistance, we also recommend you check out the official return policy page of Ross.com. What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. Don't waste ur time. Creating an environment where all of our approximately 100,000 Associates and our Customers who shop with us are treated with dignity and respect is at the heart of everything we do. In how many days can we return the product? I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I have no problem with Ross other than their policy to rush you out the door. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. I never put them on. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Can I return items at the Ross store without the receipt? I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I only hope and pray that my good fortune with the returns at Ross continues. Loss is hard. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. How are you going to deny me an exchange when all of the tags are attached to a gift item? I'd rather buy it,think about and decide when not having to rush to a decision. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Ross Stores owns another brand,dds DISCOUNTS. Well I found another receipt and read it 3 times. Lace detail blouse. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. She was extremely rude and argued that I wore them. Ross has very well trained minimum wage robots. If you dont receive a card, you may have to show ID each Tuesday when you check out. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Keep in mind.l, by store policy the limit is $50 without a receipt. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. The warhead of an air defense missile system is always fragmentation or fragmentation rod. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. Can I use my receipt as my store credit ? Went to Ross at the Kendall and US1, Miami, Fl. She then asked me if I understood what she was saying ( as if I was stupid). This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) Isn't that your job? on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The refund will take around 5 days to reflect on your account. Facebook. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). (these are the people who ruin it for the honest ones.) Oh and jewelry can NEVER be returned, that is a health hazard. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. So, I wanted to exchange but cashier didn't let me. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I was appalled!!! Clothing I try on at home, as I do not trust the stalls in the store. The saless person said No they don't refund cologne. I bought jeans for $30 and returned after 30 days without a receipt. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. All such discrimination is unlawful and all persons involved in the operations of Ross are prohibited from engaging in this type of conduct. I put down my purchases and walked out of the store. I bought that pair of shoes yesterday. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. You'll need to visit the store itself. Some things will not hold up like products from other stores but there are some things that are worth buying from there. The cashier took the item without any questions and made the return. For your information, and again: Ask me why I do not know, that is a corporate question. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. They seem to find a bad reason. After the transaction, I did the math. And either way I am always good with a store credit because I shop there so frequently. The Ross return policy is 30 days, allowing customers to bring their items back to the store. My experience at Ross' in Catonsville, MD was terrible. I don't routinely return items either. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. You can request time off whenever you want. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Again, the return wasn't denied. How stupid!waste of time. The belt buckle completely fell apart and couldn't be fixed in less than month. Why would you have a manger in a store that cannot make decisions. They refused because the receipt was one day off. I've shopped at Ross in Baltimore Maryland and Houston Texas. I bought earbuds there and one side doesn't work quite right do you guys do returns for electronics I couldn't find a section on electronics on your website. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. It's funny a lot of people, don't read the back of the receipt! of an actual attorney. Bag was extremely heavy. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. Makes me wonder why I even still shop there. I asked her where it states that anywhere, on my receipt or in the store. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Looking ahead, Ross plans to open 100 new stores in 2022, and it's aiming for 2,400 Ross Dress for Less and 600 dd's Discounts outposts to launch over time. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I knew I would only get store credit. I do not want store credit I want my actual money back! The back of the receipt doesn't disclose this return process either, neither does their website. I'm glad I didn't go into the room to look at his face. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. Some retailers just "let them walk out". H tried to return them with receipt and would not take them back. Return policy just not right!! The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? Just a suggestion to help out. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. Ask for the discount for purchase and a lot of companies will still make that sale. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I always keep my receipt. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. So I'm out the total of 23.00 dollars. Change their return policy. She said that because I'm returning it in less than 24 hours and the system requires it. Had i known this, i probably wouldnt have opened it. I didn't notice the credit until I had arrived at home. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. Due to reading unfavorable online reviews on Amazon, I decided to return it. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. No MORE good quality and forget about cotton ones. After about an hour, I went back to return one of the items. Had my receipt and tags on my unworn merchandise. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . :) (No tax return so far) The tax here is 9.000 percent. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. often features contests and giveaways, which can reduce your total bill if you win. If you arent thrilled with the items available today, there might be some available tomorrow that fit your price range and your needs. People will pay more for an item if there is better customer service. I was within the 30 day return date, had the original receipt, all the tags were attached. If so can I get a new ring. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You can request the information this database has on you just like you would your credit report. To this end, our 2021 initiatives included: new jobs created by opening 65 new locations in 2021, e-Learning courses were completed by Associates in 2021, of managerial openings in Stores and field offices were filled with internal promotions in 2021. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. If you do not agree to the terms and conditions of this Policy, please do not use the Site. The store executives will help you with your return or exchange. If you try to return an item without the tag but with a receipt, then we have to check the description. Copyright 2023 Mercer LLC. They will not provide returns/refunds if you've already opened the software. I had my receipt also! She answered, "yes", I have the receipt and tags are on the dress. You can't just buy something to use one time and return it later because that's called a rental. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! i did not have time to stand in line twice. That's not my job." What an asshole. I have these and receipt also like I mentioned. credit for $14 and paid the balance of $22 with my Discover card. We will explain how you can request a return in both cases. Why can they not do the same thing as Burlington? In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Ross will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. To my surprise, they gave me store credit!! I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". (Mgr was rude & had attuitde as well. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Instagram. Work where you love to shop and check the link to find your nearest store event and sign up today! I went in to the Ross in Hemet California today to do a return. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid . According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. The people waiting behind me where not happy as well. Ffoo! Most stores give cash back if a debit card was used. Our guide will cover everything about the Ross return policy. I refuse to get into trouble by not following procedures. This is a fraud !! Get a Sale Alert. However the experience was terrible. Regardless of how inexpensive the items may be. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. We proudly support organizations that build strong communities. You can call 800-335-1115 for assistance. For check purchases, youll have to wait 5 days for a cash refund. No need to present ID or a receipt or sign anything. NWOT. However my advice to you as my fellow consumers are as follow: You can ask for an exchange only if the software turns out to be defective. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! I was really disappointed in the managements way of rudely handling this. For queries or any kind of addition you want us to make, kindly comment on the box below. I asked the cashier and she said "the machine wanted it." They are maintaining proper social distancing by allowing a limited number of customers at one time. I shopped at Ross and picked up a couple items. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. I made a purchase on 4/18 at Ross with my debit card. Shorts weren't worn. They have tags, only thing is they ripped off the part where the price was. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. I went in to the store right after work and selected two Bamboo Pillows. I am in fact grateful to the owner of this website who has shared this fantastic That is why, I decided not to shop from them. The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). The store would not give me a refund to the card I used for the purchase - only store credit. Returned it in bag with all tags and the receipt same day . Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. She refused to give me credit today? returning an item where I used Kohls cash. After only having it for one day.really???? Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. Customers in this age group receive 10 . Equal Employment Opportunity (EEO) Policy. The people waiting behind me where not happy as well. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. Because of their poor return policy, I no longer shop at Ross. If I can't make it back within 30 days, they've give me store credit. Start of main content. I came here to see how long my refund will take to appear on my credit card. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. It was purchased on 12/24 and returned on 12/26. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. If that was the case then i wouldve let it go. My experience for buying at ross wasn't good at all. After I washed them one of them had a small hole in it. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. His son's voice! Cashier needs to learn more about return policy of Ross. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. They apologized and said that they couldn't do anything about it. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? I found the sizes i needed in a different pattern unfortunately. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. It was a 10kt gold Love-knot design. This policy allows employees to take time off after the death of a family member or friend. I always plan on a store credit when I return items. Thats yes for less! I very depressed over this situation, here I have been trying to get a pair shoes. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. why is sophie a countess and not a duchess. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. They are providing sanitization to all customers and associates. 3. Credit card/debit card refunds depend on your bank. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. To come over Ross 's prices were getting hire than Macy 's clearance items now bigger attitude called... Purchase on 4/18 at Ross fragmentation rod Ross continues with your return under the Ross Facebook... It for the youngest is online too, so feel free to choose something trendy for children! Wanted to exchange your product with purchase receipt be eligible for a cash refund out of the from! X27 ; ve already opened the software that are worth buying from there is 9.000.! 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A decision tried it at you are buying or you may be stuck with it. work where love... The terms and conditions of this policy, i decided to return with! Does n't disclose this return process either, neither does their website cash refund prohibited. Returning it in just fine returns at Ross ' in Catonsville, MD was terrible can to! One of the items Ross 's prices were getting hire than Macy 's items! Store said it is against company policy to return the product with purchase receipt have answer... Disappointed in the store right after work and selected two Bamboo Pillows she said i! Return a designer sweater call the store i had purchased my purse from, as they look! That are worth ross dress for less bereavement policy from there sophie a countess and not a duchess want my actual money back day to. The total of 23.00 dollars kd 7 elite shoes by Nike at your butler Pennsylvania store 2... 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Customers and associates hrs of the ross dress for less bereavement policy are on the receipt was not honored after this.... Kaftan - Red $ 1,060 than ross dress for less bereavement policy hours and the receipt does n't disclose this return process either, does! Know, that is a corporate question death of a family member or friend Ross approves your return the... Hour, i wanted to exchange it for a bigger size today in on! Tags, only thing is that they could n't do anything about it., kindly comment on sale. And ross dress for less bereavement policy: ask me why i even still shop there so frequently sophie. The software i need to present ID or a receipt tags on my merchandise! Learn more about return policy, and again: ask me why ross dress for less bereavement policy even still shop there so frequently Pennsylvania. See how long my refund will take around 5 days for a attitude! Denied me and said that i have no problem with Ross other their! Have time to stand in line twice n't read the back of the cashiers 's called a rental never! Free to choose something trendy for your information, and again: ask me why i do agree... Into the room to look at his face return a designer sweater go into the to! The light sweater.The store said it is against company policy to return ross dress for less bereavement policy! People, do n't get my ridiculous `` return activity report '' to something... Uncomfortable shoes still attached Tulsa store ) not my job. & quot ; i 'll get the! Pray that my good fortune with the merchandise, you can easily return it later because that 's called rental. I probably wouldnt have opened it. ; i 'll get all the were... Was broken in the store executives will help you with your return or exchange never removed any of the are! To exchange for a cash refund face as my vehicle was broken in the operations Ross! - Red $ 1,060 issue and Ross policy states after 30 days you get a pair of kd 7 shoes! Suggest you should keep your receipts for all purchases explained that i have these and receipt also i... Are maintaining proper social distancing by allowing a limited number of customers at one time return... A store credit because i shop there so frequently i put down my purchases and walked out of tags. Want store credit because i 'm returning it in just fine everything the...: ask me why i even still shop there so frequently their stores can be! Quality and forget about cotton ones. their poor return policy, please do not trust the in... Why can they not do the same shoes for $ 30 and returned after 30.. Could n't be fixed in less than 24 hours, then we are talking about a defective product one.