If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Within these areas the My Ticket is valid on local bus services of participating operators. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. If you have a question about Railpass please contactMerseyrailfor help. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. We can also be contacted using the contact details set out in clause 2.2. You may still be asked to prove your identity by retailers or revenue protection staff. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). 3. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. 1. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Merseytravel passengers to benefit from more smarter options. Saveaway Tickets are not eligible for replacement if they are lost or stolen. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; . The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. Up to date passage balances can be checked online at www.merseytunnels.co.uk, (a) Merseytravel may at any time make minor changes (unlikely to affect your use of the concession, (i) to reflect changes in the law or regulatory requirements; and. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. My ticket is not scanning on the bus what should I do? The Resident Concession is only available for personal use. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. 1.3. Find more information here. Your ticket will becheckedand the refund calculated. Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Keep your receipt or email confirmation as proof of purchase. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. A VRN can be linked to only one T-FLOW Account. At the moment this level of detail is unavailable but we are hoping to introduce this in future. If you buy it at a Merseytravel Centre, your ticket will be available immediately. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. You should also read and accept the terms and conditions at the bottom of the page before you . (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. Customers have the option to open a personal or business T-FLOW Account. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. Misuse may lead to prosecution. DefenitionsAccount Holder means the holder of the Fast Tag Account. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. There is a small administration charge which will be applied to your refund. 9. 10.6.3 a valid receipt is submitted to us with the request for a refund. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Just pay for your ticket with cash, credit or debit card. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. Bus operators may also have their own ticket which is more suitable for you check their websites for details. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. You should receive your ticket within seven days. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. For other areas, check local terms and conditions. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. Anytime Day Single and Anytime Day Return tickets are valid . The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 6.4 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale or point of travel. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Personal accounts are restricted to a maximum of 4 Users. You can buy One Day Solo tickets from the bus driver. A few days before term starts but you cannot use it before the beginning of term. Hop on and off as often as you want. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. 14. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Click on "Buy Tickets" and select the ticket that best meets your needs. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Cash, credit or debit cards. ). 1.3 These Terms were last updated in November 2020. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). 10. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Merseytravel Centres 22. You can buy them online without having to visit a Merseytravel Centre. An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. There is a 1 activation charge when you buy your new smartcard. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. 4. You can combine different types of season tickets for journeys through different areas or zones. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. By purchasing and using a Trio Ticket you accept these Terms. Your ticket activates on the day you first use it. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. You can also visit a Merseytravel Centre from early August to buy your ticket. One ticket for you check their websites for details meets your needs operator. Which zone it ends in then make a note of the zones you travel.. Read the Terms and conditions before buying and using your Solo Term Time ticket online later in the ticket. Be linked to only one T-FLOW Account area, when it is valid for travel and other additional information help! 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