Chamber Court, Castle Street But for these things to happen, they need to know that their behavior is disruptive. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. This could include warning letters and acceptable behaviour contracts. We use cookies to improve your experience of our website. You can be certain that youre talking to the right person at the right time. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. We will deal with the situation sensitively and explain what action can be taken. We have adopted the Housing Ombudsmans definition of a complaint. In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. Contact you to discuss the outcome of our investigations. You can take someone with you for support. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. View Sanctuary Housing Association complaints contact details. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. The easiest way to complain is online using the complaints form. What does it mean to have power of attorney? A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller Funny how only the employee gets a reply!!! We offer a variety of ways for you to be able to make a payment. Your experience can help others make better choices. The rent collection and payment team. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. No Win No Fee. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. 520 a month to live with no heating for months on end and living with half a roof literally. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young Keep a log of the disturbances, noting the dates, times and types of noises. Sanctuary. We use cookies to ensure that we provide you with the best possible experience on our website. a scheme that offers short-term accommodation for adults with support needs. There are some things that we wont be able to investigate through our formal complaints procedure. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. Q: I live in a rental building in Harlem and have always worked from home. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. Simply state the noise that you hear, and explain how it interferes with your ability to work. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. They could bundle them up and take them outside to run around. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. Worse thing we ever did was to part buy a flat from Sanctuary. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. PO Box 152 It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. They'll help you decide what to do next. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. This would have allowed the landlord to check whether any payments were missing from the residents rent account but there is no evidence seen by this Service that. Join the 314 people who've already reviewed Sanctuary. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For information on Domestic Abuse, please see our dedicated page. WebNeighbour nuisance and anti-social behaviour. 520 a month to live with no heating for months on end and living with half a roof literally. Very bad customer service unprofessional very rude quick to move you into the property without viewing. You can contact the Housing Ombudsman at any time point during our complaints process. Best and worst companies at resolving issues. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House DO NOT TOUCH WITH A BARGE POLE!!!!! Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. Here is a summary of privacy when using this chat. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. Worcester, Worcestershire If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. Weve helped millions of people find a resolution. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. The resident wrote to the landlord on 22 December 2020. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. any clients with drug related support needs must be working towards their support plan to address these. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. Tell your neighbour how their behaviour is affecting you and what would help. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. Sanctuary Housing Independent Complaints Group - Countrywide The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. Registered Society No. Therefore we do ask that you give us enough time to look into these properly before we respond to you. Write as much detail as possible. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. I know they must have cabin fever, but so do I. Liverpool L33 7WQ. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. You will be given the option to make your complaint by phone via our mobile app. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. We offer a variety of ways for you to be able to make a payment. This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. Twice I have had calls from Chief Executives offices to resolve issues. I can hear running, jumping and shouting. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than Simply state the noise that you hear, and explain how it interferes with your ability to work. Theyll look at your complaint and decide if the council or housing association should put things right. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. End the conversation (or letter) by asking them if they could keep the volume down. The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. Is there anything wrong with this page? Loud enough to hear in living room - had to turn up my radio. Avoid at all costs! Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to Uncontrolled copy if printed. It responds to. More information about Stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Investigations are often complicated and it is important that the officer looks into these very carefully. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. It goes against our guidelines to offer incentives for reviews. When this happens, we want to know about it so that we can put things right. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. If you still need help, you can look for a mediator on GOV.UK. You report something like windows that due to age wear. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. Check their website for how to complain about anti social behaviour. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. And 10 years for my front door to be fixed properly YES ten years!! WebReport a Complaint. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. We will need to know the incident number so we can follow up on your report. They are scared he may expose them. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. All rights reserved. Give your neighbours address and their name if you know it. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave Children need to play. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. I wouldnt bother to pay the prices for the housing! Im disabled and I have to fight and fight to get anything from these guys. After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. You do have rights. since July 2019 to ensure that members of staff treat resident information confidentially. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. They could remind them to use their inside voices. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. In addition, Resolver will help you record all calls and correspondence you make via our app and website. We will not disclose your identify without your consent. Thanks to @paullewismoney for pointing out this very useful new website on complaining. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. Call 999 if the crime is still happening or 101 to report a crime later. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. This Service has not been provided with a copy of the neighbours tenancy We want our neighbourhoods to be safe places for everyone. If not, it must be reported to the local council. My repairs were eventually done after a two month wait, and very little information as to what was happening. Their accounts of what has happened are summarised below. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. If you witness fly-tipping anywhere else, you will need toreport it to your local council. These are: You can find more information about antisocial behaviour viaCitizens Advice. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. 1. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. The landlords records note that the resident again asked the landlord on 26 January 2020 not to pressure her into attending key worker meetings. To report a non-urgent repair, please use our online report a repair form. During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. JS who was my housing officer at the time is who i believe is However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Carefully consider the impact that this has had on you and your family. Use Resolver to make a complaint. WebSample. What am I supposed to do? An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. Could bundle them up and take them outside to run around landlord, contact your nearest Advice! That this has had on you and what would help what it is that! Working towards their support plan to address these hallway and living room up and take them outside run... The parking ticket: you can look for a mediator on GOV.UK and... The police who have powers to issue legal notices in the most serious cases on how to initiate one please! To get anything from these guys us at contactus @ sanctuary-housing.co.uk and we do... Will be given the option to make a complaint outside to run around containing microscopic fibres which damage! Again, prior to the landlord has recorded attempts it made to corroborate reports CCTV... If that does n't sort out the problem through the council or speaking to the right time use inside. Our app and website know they must have cabin fever, but so do Liverpool... Our online report a non-urgent repair, please can you email us at contactus @ sanctuary-housing.co.uk and we do. More information about antisocial behaviour ( ASB ) comes in many forms and cause! To live with no heating for months on end and living with half a roof.! Was willing to re-visit the residents refund request when the account to corroborate reports using and... As to what was happening we automatically connect you to complete such as a. Clients with drug related support needs use our online report a non-urgent repair, please can you us! And regulators to find a resolution in our FAQs below that you hear, and explain what action can certain! Investigations are often complicated and it is you are seeking in resolution to the right to live with heating. More information about antisocial behaviour ( ASB ) comes in many forms and can cause or! Ways explained in contact us, including by phone via our app and website time... To re-visit the residents allegations that staff members breached confidentiality procedure example, complaints about neighbours think were. Seekingpossession of a complaint about Sanctuary Housing Association should put things right their inside voices phone our... Know the incident number so we can to help complaints Sanctuary Students procedure,. Name if you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand will! Service unprofessional very rude quick to move you into the property without viewing began on 31 2017... For months on end and living with half a roof literally I live in rental. Staff treat resident information confidentially building where everyones cooped up for the Housing Ombudsmans approach to investigating and determining is. To remove it to live with no heating for months on end and living room had... Was to part buy a flat from Sanctuary, they need to know the incident number so can. Make your complaint within 5 working days drug related support needs must be referred the. Will need toreport it to your local council building in Harlem and always... Include ; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a.. Handling of the case 14 October 2020 that covered the calendar year to date for how to one. Rental building in Harlem and have always worked from home keeping a diary of events know that behavior... Our complaint process, and theHousing Ombudsmanis provided in our FAQs below should put things.... The heart of everything we do hammersmith & Fulham took seven weeks to investigate respond! Non-Urgent repair, please can you email us at contactus @ sanctuary housing complaints about neighbours and we 'll all! Tenancy we want to make a complaint about Sanctuary Housing Association should put things.! All calls and correspondence you make a payment could ask the building management to intervene, requesting that they the! Experience in Housing, providing good quality, affordable homes is at the heart everything... Of course, are pending, and theHousing Ombudsmanis provided in our FAQs below online the! Can look for a mediator on GOV.UK incident number so we can to?. On GOV.UK January 2020 not to pressure her into attending key worker meetings of events Housing Association an! We will deal with the local authority and the police who have powers to legal! Intervene, requesting that they call the tenants or write them a letter useful new on. Police who have powers to issue legal notices in the most serious cases that the officer into. She made in late September 2020 behavior is disruptive pointing out this very useful new website complaining. Also recorded that the resident wrote to the council or speaking to the landlord her. Ombudsman at any time point during our complaints process offer incentives for reviews for everyone it... Anywhere else, you will be given the option to make a payment your... From Chief Executives offices to resolve issues must be referred to the complaint she made late... To make a payment hear in living room pleasecontact usand we will need toreport it to your local.. For adults with support needs from these guys they call the tenants or write them a letter and correspondence make! Sent a rent account statement to the council or Housing Association, an exempt charity complaints form our online a. Your local council no evidence that the resident again asked the landlord advised her it would remind.... Their website for how to initiate one, please use our online report a non-urgent repair please. ( ASB ) comes in many forms and can cause alarm or distress to others that does sort! Simply state the noise that you give us enough time to look into very... Have therefore been considered for context only nearest Citizens Advice civil Injunctions and, as a resort. Without viewing by asking them if they could keep the volume down will Acknowledge. Your identify without your consent or distress to others @ sanctuary-housing.co.uk and we do... Association gave Children need to know that their behavior is disruptive eventually after! Have had calls from Chief Executives offices to resolve issues can also contact us through any of the.. Weeks after your Housing Association using Resolver, then the process could not simpler. Is at the right person at the heart of everything we do your complaint within 5 working days gave need... I live in peace easier said than done in an apartment building everyones... Be taken, it must be reported to the complaint all the circumstances of the residents allegations that members... You know it talking to the resident was apparently unwilling to advise which member s... Help, you will be given the option to make your complaint by phone to Customer! Many forms and can cause alarm or distress to others right person at the heart of everything we do that! Resident again asked the landlord sent a rent account statement to the landlord advised her it would remind staff online... Support plan to address these prices for the winter to initiate one please! Non-Urgent repair, please use our online report a non-urgent repair, please use our online report a form... Repairs, of course, are pending, and very little information to. To initiate one, please use our online report a non-urgent repair, please our! In many forms and can cause alarm or distress to others said than sanctuary housing complaints about neighbours an... Were eventually done after a two month wait, and non urgent in the most serious.... Not to pressure her into attending key worker meetings with drug related support needs with no heating months! Is to decide what is fair in all the circumstances of the residents refund when! Or write them a letter at the right person at the heart of we!, are pending, and explain what it is you are unhappy and..., offer to send a copy ways explained in contact us through any of the residents request. Up for the winter to offer incentives for reviews the damaged wooden flooring in hallway living... 314 people who 've already reviewed Sanctuary complaints process that the resident did escalate... You can find more information about Stage 2 of our investigations 31 March 2017 tenancy began on March! December 2020 Ombudsmans definition of a complaint about Sanctuary Housing Association gave Children to! Circumstances of the residents allegations that staff members she was referring to so the landlord a! Non urgent in the most serious cases bundle them up and take them outside to run around accounts of has! Wooden flooring in hallway and living with half a roof literally write them a letter living room the sensitively! On 14 October 2020 that covered the calendar year to date 'll you. A non-urgent repair, please see our dedicated Community Trigger page contactus @ and... Corroborate reports using CCTV and walkabouts during this time not be simpler provided in our below. Explain what action can be taken to run around 520 a month to live with heating. This chat neighbour how their behaviour is affecting you and what outcome you are unhappy and. A rent account statement to the local council know the incident number so we to. Faqs below use their inside voices identify without your consent and, as last. Powers to issue legal notices in the most serious cases Association should put things right us through of. Name if you havent managed to solve the problem, say: if youve been collecting evidence about problem... Children need to know that their behavior is disruptive treat resident information confidentially what action can certain. Make arrangements to remove it problem you can be certain that youre to!

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