We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. If they send it back to irs who knows when I will get my money. Does anyone know why that isit put a hold on my process. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Update my account to reflect the compliance trainings its not rocket science. Check different websites in .COM zone. Tax Professional Dashboard. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. The irs said only thing they can do is an refund check trace that takes up to 120 days min. This product is not a loan. It seems I've had the same issues EVERYONE ELSE that got sent to this company. How the hell would I know someone else account number? BBB is here to help. Someone needs to do something to help us get our refunds now. I know it's 2016. The lies now Im waiting for a check. Any updates. My refund was issued to this "bank" on February 2nd. Now I have moved and they will not change the address. What. I am still waiting as well. "telephone" : "+1-319-373-3600", Do any of you have calloused hands from a real hard day's work? Dec 16, 2021 301 Commerce Street, Suite 3300. This comment was posted by a verified customer. Whats really going on. I want to know how these people have gotten away with this for so long? Saturday 8 AM 6 PM ET. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Managing and Sharing Documents. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. JFK, as most of us know, is one big hot spot. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Federal/ State refund amount. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. BBB Business Profiles are subject to change at any time. AMD If so, we should all sue the heck of of them. BBB File Opened: 2/28/2011. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. . I worked for the I.R.S. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. We completed all of this and today, the 10th, I called to check the status of my refund. Contact Information. How long does it take to print check and send it? It shouldn't take this long to electronically deposit. I even had my mail held at the post office to make sure it made it to my hands. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I was supplied nothing more than the same automated phone number that says no such SS number exists. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. I am also in the same boat. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . . On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. Same thing happened to me on 2/24/2022. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Here is how you can get in touch with SBTPG. I used turbotax this year because I thought it would be more convenient. . If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). My bank closed my savings account due to low funds, and did not inform me. "sameAs" : [ We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. I will never use TT again and I will not sign up for electronic e-file ever again. Check amount. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. }. I cant talk to no one and you have had my check for several days now smeone needs to contact me. People work hard for their money and Santa Barbara should be out of business. Enrolled Agent since 2008, Intuit Tax Expert since 2011. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. Automatic Client Messages. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. As a matter of policy, BBB does not endorse any product, service or business. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. I put my info in correctly. I was supposed to get back $2398 from the federal. Yes please Id like to know how to get ahold of somebody. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. And free tax is suppose to be free. SBTPG is the company TurboTax partners with when you request payments through your refund. Update my account to reflect the compliance trainings its not rocket science. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. This quintessential stone property set in the heart of the Cotswolds is now on the market for . . SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. "@type": "Organization", And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Marketing. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. We paid you to do it correctly. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? Same here! And I could not believe how these people made me feel following up on my OWN MONEY! So what happened was it taken care of and how, I didn't get all my tax return where is it. Products Group/University Bank policies. 1 (800) 840-8757. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. I was on hold for over two hrs only to be hung up on. ok, I'll give them 1 more day to be officially "late" They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Filing status. (I called as soon as they opened so I don't believe a check had already been mailed.) Desired outcome: I filed 2012 taxes with turbo tax as I have for years. All they can do is issue another check. Scam! I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. They are responsible ! Call me to let me know its done its been a whole month! Verify check . This complaint was posted by a verified customer. Mist without their knowledge or consent. They have yet to claim that they have my money. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Please enter the details of your request. So I told him why I didn't do that? With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. There is a SERIOUS problem with SBTPG! At this point I feel that your company has stolen my money. My company name is The Whiz Kidd Fs contact [protected]! We will NEVER use TURBO TAX ever again. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Not sure what to do at this point. You obviously know the numbers. I am not a scam. Share your photos and videos with others to prove the truth of your words. Give us a call and one of our support team members will assist you. Desired outcome: Why do I login and see a blank dashboard? https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. I have read through most of the complaints and I have to say it is hauntingly familiar. View help center. (And now apparently SBTPG does too without our consent). Please wait 5 to 7 business days. Im over it. Next time i'm not going to be lazy and pay my fees upfront. At years end 2022 TPG website no longer shows my refund on the site. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! But Im not understanding why be that way when you holding something that belong to someone . At this point I've left the office and the documents are on the work computer. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. I would like to verify my information and get an answer to where my money is. Adding Clients & Contacts. I need to have my money refunded to me. MBA, Enrolled Agent. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My 2020 taxes was filed with free tax USA. TPG sent my tax return to an account that was closed. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Contact Information. Check information. TPG stated theyve mailed a refund check which was never received. Judging from the number of complaints, I am led to conclude the latter. BBB reports on known marketplace practices. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . Description. Monday Friday 8 AM 8:30 PM ET. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Taxpayers can find contact information for Santa Barbara TPG. "logo": "https://www.taxact.com/images/schema-logo.jpg", They're still holding it 7-10 business from that. I spoke with both companies 2 days ago, April 22, 2014. Their is NO CUTOMER SERVICE that was helpful. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. Felt like an idiot hitting that mailbox on the daily, lol. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. About us . The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. They just dont care. Share your photos and videos with others to prove the truth of your words. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Sbtpg.com registered beneath .COM top-level domain. NorCalCourtney, I am having the same EXACT problem! Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. They have Hi, for 33 years. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Have you heard anything about your check? And I didn't have to explain but I was so mad that I have to tell him that. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. AT this point I'm going off. I get a check from University Bank aka Santa Barbara Tax Products Group. A member of our support staff will respond as soon as possible. Ive waited a whole year now for the money that I had worked for. Dont do it. Tax refund and e-filing are required in order to receive this product. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. They sent it back to sbtpg . We have been trying for weeks to get the correct response from them in regards to my refund. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. International Association of Better Business Bureaus. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. I hope this is not the start of another arduous business transaction and horrible customer service experience. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. All you will get is automated response then hung up on. They recommend we get it cashed at WALMART?!? I NEED HELP. They are a shady company and the sole reason I will NEVER use Turbotax again. Have you received yours yet? The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. She was very kind but helpless to assist me. Its ridiculous at how many people are complaining about the same thing. Years in Business: 158. Business Started: 1/1/1865. Please email me if you do understand. Well today rolls around (2/11/14) and nothing. Tracy SBTPG is hurting Turbo Tax business. Someone has made a mistake and/or taken my money. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. Did you find a solution to your issue? Green Dot only option was to call the originator which is TPG Products. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Dana. Ask your provider about other IRS e-file options . Does anyone here have ideas of who to call to find out if they are collecting interest or not. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. so we called them back demanding his money and they still said they didn't have it. Do you need help setting up your SoClean 2? Thats just giving yall more time to play around with my money and make me wait even longer. 4 Customer must obtain a Refund Transfer (separate fees apply). Desired outcome: How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Closed on State Holidays. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! Been preparing taxes professionally for 10+ years. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Website. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. Friday - No check - 3rd call - third lunch hour spent on hold. "@type" : "ContactPoint", Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days.

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