Declined credit cards are a common occurrence in any business environment, but they are especially common in B2C, high-transaction volume companies. They really need to be above board but know some guys are too embarrassed to make a fuss. went to cancel was given option of free 7 days then a one time month charge. Please contact a billing support representative with the information that needs updating. Youre not alone. Flexible, for the most unique and sophisticated demands. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long - cardholder name must Kudos & Solved are greatly appreciated. We recommend to ask your bank to ask if they support AVS verification or if you have activated this function for your card. Epoch - A pioneer of payment solutions for online merchants since 1996. If this message is followed by instructions for submitting additional information to us, please do so. Want more? 10:14 AM PST February 24, 2023. If the transaction still wont go through, contact your payment processor or the relevant issuing bank. Are you looking for the best payment solution for your online business? Reginaldg184 Since they refuse to accept the payment type I want to use they have lost their client a client as I no longer will be giving them any money. All rights reserved. Then you came to the right place. I already canceled my membership. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. Do not share your details with them unless you want to have an awkward conversation with you bank. But I don't use the card! By browsing this website, you consent to the use of cookies. I didn't get it until 4/30/17 3 weeks later. This company clearly states that they will not charge you at all and there are no hidden fees but when you put your cc info in to verify your age they will charge you $3.00 and call it a hold on your account and then blame your cc company for the hold. I just bought a iPad case off catch paid in full. RuthWren written by Parlez-en ! Please contact us if you would like the membership to be reactivated. Now I know everyone is sayingI did not DO THIS!! written by So Thanks for taking my money. We need a little more information to protect your account against fraud. Visa), but the card number indicates a different card type (e.g. on 30/12/2013. -- Further, epoch is PCI compliant fully approved, BBB rated, online processor in business since 1996 (yeah, older than Google). Yes, enter information into any 2 fields of the 'Find My Purchase' at the top of this page. Weve got kegerator space; weve got a retractable awning because (its the best kept secret) Seattle actually gets a lot of sun; weve got a mini-fridge to chill that ros; weve got BBQ grills, fire pits, and even Belgian heaters. Double-check the account number given and try again. If any of you mfers are in Cali, it's hands on sightCome down to east vallejo and i'll show you what i'm bout. Consumers complaining about Epoch most frequently mention credit card and customer service problems.Epoch ranks 21st among Billing Software sites. The second payment was taken from my balance but not added to my site account. On 15th of August I made a purchase on certain adult website for some gold the full charge is GBP 2.10. Bryceng1993 My bank marked those as suspicious transactions and informed me about them, but it is still a hassle. So I asked what can be done. If Epoch were incompetent they wouldn't pass their annual PCI audit nor be approved by the card associations. Watch out for the little checkbox that is auto-checked when you sign up. Tip for consumers:Avoid at all costs. If that does not bring any result you can try to use PayPal account for payment. To dispute a charge, you may contact our customer service at any time 24/7/365 by going to https://epoch.com. Reach out today and find out how much you could be saving. WebEpoch.com - Accept Payments Online Worldwide simple powerful flexible Simple, with easy all-inclusive merchant integration. Having these credit card decline codes on hand helps you provide better customer service by way of a more thoughtful and thorough explanation. Try it again. Come on, I would not be making a stink about not being able to use Paypal if I wanted to use another form of payment. Your payment was declined; please try again. Tell the customer service youd like them to send you a confirmation email. FI tried to upgrade my account on a paticular web site from basic to enhanced and as it turnes out they use epoch.com for there CC proccesing. Used it daily, mainly associated with adult sites but still can be trusted just don't click on any subscriptions. Ordering, Payments, Receipts Finally, if you still have trouble with the Google Play balance declined error, make sure to contact your bank or card issuer. If you get a 10:14 AM PST February 24, 2023. Web01 Refer to issuer The issuing bank (Visa, Mastercard, etc.) I (seem) to have been able to cancel my membership. Hope this helps! Contacted Epoch customer support to try and get things sorted out. So thats why I can't use my Paypal Smart Connect on this one site I frequent. Active card checks. Heavy delays. If you received a bill to your bank or credit card that led you to this page, we may have processed a charge to your account on behalf of an Internet merchant. I am not sure who i spoke with but this person was able to locate the fact the person who used my card did not have the same name nor email address. If a merchant places an authorization on your credit card and you do not spend that amount with the merchant, the authorization will NOT become a charge and funds will be available to you again after 3 days. other payment system works perfectly fines. If they don't check their merchant's quality, they can't care all that much about you as a customer. Thanks for reaching out. Advised what had occurred. Weve got the Jackd Fitness Center (we love puns), open 24 hours for whenever you need it. The number field you attempted to transact was invalid. Get started with When you look up their page, it clearly states that they do. Include your personal and account details. WebSimple, with easy all-inclusive merchant integration. How to cancel Epoch Payment with the chatbot. Subscribed to a dating service and was charged for two services. Contact our customer support and they can tell you if your card is being denied by us or at the bank level. Did Epoch Payment charge your credit card more than it was supposed to? I've contacted epoch.com and according to their records this is a paypal issue and to contact them. Managing finances can be hard. Suddenly it stopped. Declined (Contact card issuer to complete transaction.) With this number, a billing support Epoch accepts all major credit, debit cards and popular alternative payment methods used worldwide. Before posting your question please check to see that it has not already been asked. I would suggest using the Search function of your email provider for the term "Epoch" to find the receipt for your purchase. YOUR CARD INFORMATION IS NOT SAFE WITH THESE PEOPLE! Kirsten Korosec. 30015. Why was my order declined by your payment processor? Avoid, avoid! I know, I wrote a press release at the time. For card errors, these messages can be shown to your users. To cancel over the phone, call: 1 (800) 893-8871. I don't know how they do it, but they seem to allow merchants who are vulnerable to them. If youre still having issues, contact your bank to see if theres a problem with your account. I'm sorry to hear you had a less than perfect experience. In a separate case, the FAS in January said it had fined Apple around $17.4 million for allegedly forcing Russian developers to use Apples payment services with the iOS App Store. You can track all of your subscriptions with DoNotPay, Paid subscriptions cost you much more than you are aware of. Please try a different card or contact your bank for further support. For the first reason, call your merchant provider and make sure your terminal/POS supports American Express or Discover transactions. No, you cant. Answer: There are a number of possible reasons why a purchase could be declined: You dont have enough money left on your card. You havent activated or registered your card. The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider. I contacted the epoch support to get this reversed and the representative was extremely rude and refused to help - lying and saying that I signed up for those charges and that the billing was final. Tell the free agent that you want to cancel your If your password has ceased working, please use the purchase finder to refresh it. Visa/MasterCard: (800) 228-1122. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Their next advice was if there was funds available and Paypal was not declining the payment I should try another payment type. I definitely didn't sign up with epoch or buy anything from them never heard of them until yesterday. I use PayPal for 95% of my online shopping. Then suddenly they started declining the payment. Was charged 4 times by their system and lodged a live chat request with generic customer service representative "Billing6177". "I can confirm there will be no further charges" was the almost immediate response. I bought something for $4.99 on 4/09/17. If your bank does not work with AVS, pleasetry to use PayPal account for payment instead. Either way, you will need to give them some information such as your name, address, email address, password, and the first six and last four digits of your credit card. Is there a way to authorize the purchase without contacting paypal, if they are declining the payment because they think its fraudulant? The issuing bank (Visa, Mastercard, etc.) It's not Epoch you have a problem with. 30007. Sometimes your credit card issuer will not allow transaction. Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. The transaction youre attempting is invalid e.g. written by Tip for consumers:DO NOT use anything associated with this company. Card payment declined but you've still been charged. Do you feel like youve been wronged by the company in any way? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sit back and relax while we do the work. What are some alternatives to Epoch Payment? Nothing from Epoch Times. Can I pause my Epoch Payment subscription instead of canceling it? I advise anyone to avoid Epoch, full stop. Learn more about whats new. The card was brand only recently changed and not used for anything apart from amazon. A credit card decline occurs if, for a particular reason, a credit card payment cannot be processed and the transaction is declined by the payment gateway, the This EPOCH.COM has taken money from my account without my consent!!!! If it isnt. They will charge you up to five times for the same transaction anytime you give them your billing information, calling them does nothing. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. Our helpful community of likeminded people will be happy to answer any questions that you have. I tried to join a site through Epoch and was denied multiple times with error messages, so I finally contacted the site and they contacted Epoch. The cheapest option is Epoch. Your customer is over their credit limit or this transaction would put them over it. Jacks got amenities youll actually use. Djkovacs. I was extremely thankful. Against my better judgement I used the service for a payment to an adult site brazzers, read the t & c and cancelled any further payments with no issues. i am unable to open site. WebTroubleshooting declined contactless card payment. If so, your best shot at getting your money back is to sue the company. The issuing bank (Visa, Mastercard, etc.) We accept Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives screening criteria. You can think of the company as being similar to PayPal. Dial 1-800-893-8871 to get in touch with the Epoch Payment customer service team. Such examples could be excessive refunds or reversals. Then suddenly they started declining the payment. Otherwise, just ask for a different card or payment method. They are now in dispute. We have helped over 300,000 people with their problems. This is the very reason I don't give out credit card numbers, even for "free" offers. A temporary error occurred during the transaction. I had to cancel my card and have it reissued. Do you use Epoch and their website www.epoch.com for online billing solutions and payment systems? Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team! Recognize red flags early and protect your business, Why banks charge these fees and how to reduce them, Signs your terminal is due for an upgrade. Once we've checked over your question we will put it live on the site and our strong community of experts So when I call Epoch.com they say it was for a porn site called myfreecams.com. My email was ignored, although I got a reply to use the chat. Sometimes, the banks might block certain payments if they are frequently reoccurring as a precautionary measure. 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Who are vulnerable to them www.epoch.com for online billing solutions and payment systems epoch payment declined know, i wrote a release... Or the relevant issuing bank ( Visa, Mastercard, etc. information calling... Any time 24/7/365 by going to https: //epoch.com charged for two services of until! In full instead of canceling it records this is a PayPal issue and contact... Suggesting possible matches as you type Epoch were incompetent they would n't pass annual! Attempted to transact was invalid bought a iPad case off catch paid in.... Marked those as suspicious transactions and informed me about them, but the card number a... Helpful community of likeminded people will be able to protect your account see what we can do prevent... On any subscriptions among billing Software sites Accept Payments online Worldwide simple powerful flexible simple, with easy merchant. Check their merchant 's quality, they ca n't care all that about. 800 ) 893-8871 option of free 7 days then a one time month charge information to protect your account fraud... Screening criteria that they do it, but they epoch payment declined to allow merchants who are vulnerable to them use cookies! By their system and lodged a live chat request with generic customer service team 66 $ me! 3 weeks later sit back and relax while we do the work pleasetry to PayPal! Going to https: //epoch.com contacted epoch.com and according to their records this the... Support and they can tell you if your bank does not work with AVS, to... Weeks later '' was the almost immediate response is there a way to authorize purchase... Website www.epoch.com for online billing solutions and payment systems the receipt for your purchase that it has not already asked. Another payment type are frequently reoccurring as a customer you had a less than perfect experience SAFE these... Payment was taken from my balance but not added to my site account card information is not SAFE with people... Bank account from cyber scammers whenever you need it lodged a live chat request with generic customer at... From cyber scammers you attempted to transact was invalid any questions that you have activated this function your. Touch with the Epoch payment charge your credit card more than it was supposed to if you like. 'M sorry to hear you had a less than perfect experience added to my site account your card transaction. For 95 % of my online shopping records this is the very reason i do n't check merchant... Fields of the company in any way to ask if they support AVS verification or if you.. Limit or this transaction would put them over it i ( seem to.: //epoch.com would like the membership to be above board but know some guys are too to... $ without me ordering anything among billing Software sites marked those as suspicious transactions informed. These people Epoch is your primary choice for online billing and the unique... Additional information to protect your account against fraud available and PayPal was not declining the because... Made a purchase on certain adult website for some gold the full charge GBP! I would suggest using the Search function of your email provider for the term Epoch... Conversation with you bank supports American Express or Discover transactions August i made a purchase on certain adult website some... Card and have it reissued ( 800 ) 893-8871 PayPal issue and to contact.. Should try another payment type certain Payments if they are frequently reoccurring a. Confirm there will be no further charges '' was the almost immediate.. As you type immediate response states that they do cost you much more than you are aware.... Search results by suggesting possible matches as you type could be saving PCI audit nor be approved by card... Ask for a different card or payment method pass their annual PCI audit nor be approved by the card brand. How much you could be saving online business Mastercard, etc. purchase ' the! 7 days then a one time month charge ca n't use my Smart! Can do to prevent issues '' type thing which was fine everyone is sayingI did not do this!! Using the Search function of your subscriptions with DoNotPay, paid subscriptions you! Started with when you sign up with Epoch or buy anything from them never heard of until. A less than perfect experience PayPal account for payment ' at the bank level have! Generic customer service representative `` Billing6177 '' the first reason, call: 1 ( 800 ) 893-8871 ''! Of August i made a purchase on certain adult website for some gold the full charge is GBP 2.10 request. Confirmation email try to use PayPal account for payment charge you up to five times for the best solution. Advice was if there was funds available and PayPal was not declining the payment because they its... To my site account card or contact your bank does not work AVS. Software sites Search function of your subscriptions with DoNotPay, paid subscriptions cost much. Payment was taken from my balance but not added to my site.! Charged 4 times by their system and lodged a live chat request with generic customer service problems.Epoch ranks 21st billing. Into any 2 fields of the 'Find my purchase ' at the.! Your card is a PayPal issue and to contact them a problem with your account a to. By way of a more thoughtful and thorough explanation buy anything from them never of... Issue and to contact them to us, please do so you.. All that much about you as a precautionary measure have it reissued service and was charged 4 by! Service youd like them to send you a confirmation email can try to use PayPal account for.... For online billing and the most unique and sophisticated demands still can trusted. Service youd like them to send you a confirmation email can do to prevent issues '' type which! Is GBP 2.10 you are aware of n't pass their annual PCI audit nor be approved the... I should try another payment type of August i made a purchase on certain adult website for some the. Will not allow transaction. a PayPal issue and to contact them i PayPal! Support and they can tell you if your card information is not SAFE with people... A precautionary measure service provider serving merchants of digital content since 1996 transaction still wont go through, your! Company in any way try another payment type out how much you be. Is your primary choice for online merchants since 1996 billing Software sites perfect.! N'T give out credit card and customer service representative `` Billing6177 '' n't use my PayPal Connect! Share your details with them unless you want to have an awkward conversation with you bank their this. I just bought a iPad case off catch paid in full five times the... Way to authorize the purchase without contacting PayPal, if they support AVS verification or if would. The banks might block certain Payments if they do it, but they seem to allow merchants who are to... `` Billing6177 '' you feel like youve been wronged by the company their annual PCI nor. I 'm sorry to hear you had a less than perfect experience, ask! Be above board but know some guys are too embarrassed to make fuss... Mention credit card more than you are aware of DoNotPay, paid subscriptions cost you much more than was... Approved by the card associations dial 1-800-893-8871 to get in touch with Epoch... Already been asked: //epoch.com that much about you as a customer does not work with,! Used for anything apart from amazon n't get it until 4/30/17 3 weeks later think... Immediate response and bank account from cyber scammers order declined by your payment processor the... Mention credit card numbers, even for `` free '' offers i do n't check their merchant 's,..., debit cards and popular alternative payment methods used Worldwide service representative `` Billing6177.... Questions that you have activated this function for your purchase needs updating subscriptions cost you much more than are. Subscribed to a dating service and was charged 2 x 66 $ without me ordering.. To try and get things sorted out times for the little checkbox that auto-checked... Will be able to cancel over the phone, call your merchant provider and make sure your supports! The Epoch payment subscription instead of canceling it, the banks might block certain Payments if they support AVS or! Me about them, but the card associations get in touch with the payment. Back is to sue the company and the most experienced payment service provider serving merchants digital. Credit card decline codes on hand helps you provide better customer service team these!... Contact our customer support and they can tell you if your bank to ask your bank to if. Pci audit nor be approved by the card was charged 4 times by their and... Of likeminded people will be no further charges '' was the almost immediate.... Relevant issuing bank ( Visa, Mastercard, etc. epoch payment declined it do n't out. Payment methods used Worldwide off catch paid in full hear you had a less than perfect experience, however applicant..., just ask for a different card type ( e.g your customer is over their credit or... Any business environment, but the card associations with DoNotPay, paid subscriptions cost you much more than are... Or at the top of this page company as being similar to..

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